Who We Are
Sitel is a global Business Process Outsourcing (BPO) leader. The company meets client's customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, near-shore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.

The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

What We Do
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

Customer Care
Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls

• Customer Acquisition
  Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management
• Technical Support
  Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty
• Risk Management
  Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip tracing, disaster prevention and recovery
• Back-Office Processing
  Order and payment processing, eCommerce, catalog, continuity services and rebate processing activities

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