LifeMasters is more than just a place where people come to work. This is a place where people have come together to accomplish something very important.

Mission

To improve the quality of healthcare by providing individuals with chronic health problems and their physicians the tools and information they need to better manage their health.

As a result of our efforts, our participants stay healthier and their overall healthcare costs are lowered which is why our customers (health plans, governmental entities, and employers) pay for our programs.

To be successful in achieving our mission, we need to maintain a positive and productive company culture. Essential to this effort is a common set of values which all employees live by and which the company supports and adheres to in its internal and external dealings. While we expect everyone at LifeMasters to act ethically, morally, and professionally, we have identified the following values as essential to our culture. Above all, we want to ensure that everyone in our company shares a passion for providing outstanding service to all of our customers - whether those customers are the entities who pay us for our services, the members who rely on us to keep them healthy, or a fellow employee to whom you have made a commitment.

Values

We aspire to uphold the following values:


Continuous Quality Improvement

We believe that the best way to build a successful company is to constantly evaluate how well we are doing, challenge ourselves to do better, and hold ourselves accountable for results. Continuous quality improvement is a method we have embraced to solve problems and improve our service to our customers: focusing on the processes instead of blaming the people, fixing the root causes instead of the symptoms, and measuring and reporting your results. Most important, we shouldn't assume that others are aware of problems we may have identified. We should communicate them quickly and, if possible, propose interim solutions which can cure the symptoms while the underlying issue is being resolved.

Integrity

We hold ourselves accountable to be honest, honorable, and consistent in words and actions - to do what we say we are going to do and be honest about what we can't do. We only make realistic commitments (e.g., deadlines, deliverables), and we adhere to them. If something happens which gets in the way of honoring a commitment, we let the other party know immediately and propose other ways of meeting his or her needs. This applies equally to our interactions internal and external to our organization.

Teamwork

We recognize that we're all in this together and that to succeed, we need to work collaboratively to complete projects and solve problems - no departmental silos, no blaming, no politics, no worrying about titles. We extend this value to our work with our customers, members, and participating physicians who we see as partners in our efforts to improve the management of chronic health problems.

Open Communication

We are committed to maintaining an atmosphere of openness and the free flow of ideas. The only way teams can work well is if their members communicate with each other. We expect our management team to communicate regularly with all of our employees using forums like staff meetings and one on ones, and to maintain an open door policy. We encourage and expect our employees to ask questions, bring us ideas for new and better ways of doing things, and let us know if they feel things aren't going the way they should. Most of all, we expect all of our communication to be honest and authentic.

Constant Learning

We believe in being innovative, creative, and open to learning new concepts and methods. Just as we expect our customers, members, and their physicians to be open to learning new ways of thinking about the management of chronic health problems, we expect and encourage our employees to constantly seek out opportunities to enhance their knowledge about our industry and to develop new skills and we will support their efforts for professional growth.

Flexibility

We are constantly striving to understand and meet the needs of our customers, members, and participating physicians and to work toward building the disease management industry. This may require that we periodically make modifications to the way we do things. As a result, we all need to be open to new ideas, be comfortable if our roles and responsibilities change, and not get bogged down in "the way we've always done things" and "not invented here."

Common Sense

We expect our employees to always use their best judgment and common sense within the context and parameters of company policy and procedure to ensure that our actions and decisions are appropriate for the situation and are in the best interests of our stakeholders (our customers, members, participating physicians, employees, and shareholders). In addition, if a policy or procedure, whether written or simply "the way we do things" doesn't make sense in the context of achieving our goals and objectives, we expect our employees to be proactive in letting us know and to bring us recommendations for improvements.

Caring and Mutual Support

We believe in providing caring and support not only to our members and their caregivers but also to each other. To maintain a positive working atmosphere, we expect all of our employees to treat each other with respect, to pay attention to each other's needs, to understand and accept diversity, to respect everyone's individual contribution, to help each other whenever possible, and to bring a good sense of humor and fun to the workplace.

View Jobs for LIFEMASTERS SUPPORTED SELFCARE, INC.