J.D. Power and Associates is a global marketing information services leader that helps businesses and consumers make better decisions through credible, meaningful, and easily accessible customer-based information. It, along with sister enterprises that include BusinessWeek and Standard & Poors, is a part of The McGraw-Hill Companies, one of the world’s leading sources of essential information and insight for businesses, individuals and markets.
The company is headquartered in Westlake Village, California, and has six U.S. offices as well as international offices in Bangkok, Beijing, London, Munich, Tokyo, Shanghai, Singapore, Sydney, and Toronto.
The company conducts independent, self-funded studies that are the gold standard for customer satisfaction. It also engages in proprietary work for clients ranging from Fortune 500 firms to local governments that are looking to improve their customer performance. One of the company’s traditional major areas of focus is the global automotive industry and J.D. Power and Associates works with nearly all of the world’s major vehicle manufacturer and exporters as well as many of their supporting suppliers.
Each year, J.D. Power and Associates surveys millions of consumers and business customers, using cutting-edge Web and offline research to understand their opinions and expectations regarding the products and services they purchase. A staff of more than 800 associates conducts quality and customer satisfaction research across a variety of industries including automotive, commercial vehicles, telecommunications, travel, real estate, finance, marine, healthcare, energy, retailing, office products, and professional services.