J.D. Power and Associates is an ISO 9001:2000 registered global marketing information services firm that helps businesses and consumers make better decisions through credible, meaningful, and easily accessible customer-based information. Headquartered in Westlake Village, California, the firm has five U.S. offices and international offices in London, Tokyo, Singapore, Sydney, and Toronto.

When Chairman J.D. Power III founded the firm in 1968, his goal was to provide an unbiased source of marketing information based on the opinions of consumers. Today, the firm’s clients include numerous Fortune 500 firms, as well as virtually every vehicle manufacturer and importer conducting business in the U.S. market. “J.D. Power and Associates enables decisions and better results for business and consumers through credible, meaningful, and easily accessible customer-based information.”

Each year, J.D. Power and Associates surveys millions of consumers and business customers to understand their opinions and expectations regarding the products and services they purchase. A staff of more than 600 associates conducts quality and customer satisfaction research across a variety of industries including automotive, commercial vehicles, telecommunications, travel, real estate, finance, marine, healthcare, utilities, sports, retailing, office products, and professional services.

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