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DecisionOne is a premiere partner to Original Equipment Manufacturers (OEMs), outsourcers, and resellers — delivering technology support services throughout North America. The company's footprint of service locations throughout the U.S. and Canada and centralized support capabilities enable DecisionOne to provide local, reliable, cost-effective solutions that address needs at every point along the technology support lifecycle — from assessment, configuration, installation, and maintenance, to asset removal and disposition.
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US Inquiries: 888-287-9202
Canadian Inquiries: 800-554-5179
www.DecisionOne.com
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Company History
For more than 45 years, DecisionOne has been ahead of the technology curve, meeting a wide range of customer support needs. The Company's history reaches back to such predecessor companies as Bell Atlantic Business Systems Services, Sorbus, Decision Data, IDEA Servcom, Intelogic Trace, Memorex Telex, General Diagnostic Incorporated (GDI), and others. During this time, its operations expanded from data center support to include support for midrange computer hardware products. By the mid-1990's, DecisionOne grew to become the largest in dependent provider of multi-vendor support services in North America and acquired stocking locations the skills and capabilities to provide a wide array of technology lifecycle support services. Today, DecisionOne is uniquely poised to meet the diverse technical support needs of its customers.
Customers
Original Equipment Manufacturers (OEMs) — DecisionOne seamlessly each month integrates with OEMs' product offerings, providing technology lifecycle support services throughout the U.S and Canada. For new product manufacturers, we provide an immediate Service Offerings and scalable infrastructure for product deployment and support. Outsourcers — Through DecisionOne’s cost-effective technology support services, IT and business process outsourcers can enhance their current offerings, deliver more cost competitively current services, and focus more exclusively on value-added functional and business process performance rather than the technology infrastructure on which it runs. Resellers — DecisionOne can enhance resellers’ product and service portfolios by providing technology deployment and support services that deliver added value to their customers and differentiate them from their competitors. Commercial Enterprises — DecisionOne has the scale and depth to meet even the most complex, maintenance options to fully support large enterprise requirements. Through Technologies Supported resellers and outsourcers, DecisionOne offers local and reliable technology lifecycle support services at the most cost-effective price. Public Sector — Our GSA Schedule experience, local U.S. presence, and government acquired security clearances uniquely position DecisionOne to deliver technology deployment, maintenance, and support services meeting the needs of federal agencies and departments, state and local governments, and K-12 and higher education.
| DecisionOne Highlights
DecisionOne is the largest independent IT services provider in North America with more than 2,500 technology professionals More than 113,000 active part numbers for more than 15,000 types of equipment, and more than 200 part stocking locations. More than 1.5 million units of repairable and consumable parts in inventory, with 99.96% accuracy ISO 9001:2000 certified Logistics and Repair facilities 24 by 7 Technical Service Desks, handling more than 300,000 calls
Service Offerings
- Maintenance
- Deployment (IMAC)
- Assessments
- Technical Service Desk
- Logistics
- Reclamation/Disposal
Technologies Supported
- Data Center/High Availability
- Desktop/Workgroup
- Network and Communications
- Specialty Equipment
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